Support

Need help with the website or the browser extension? Email us at support@amazvids.com. Include the product link and, for the extension, your browser and extension version.

Lost your AmazVids Pro license key? Get it sent to your email again.

Common problems

• “No videos on this product.” Some listings simply have no videos. Open the product on Amazon and check that a video plays in the image gallery or reviews.
• “Amazon is busy right now.” Amazon occasionally limits automated requests. Wait a minute and try again, or use the extension, which reads videos directly from the page you have open.
• The download opens in a new tab instead of saving. On iPhone, tap the share icon and choose “Save to Files.” On desktop, right-click the MP4 button and choose “Save link as.”
• Prime Video. Prime Video titles are copy-protected and are not supported.

Extension

You can change default quality, file names, which on-page buttons appear and which Amazon marketplaces the extension runs on from its Settings page. To remove it, right-click the toolbar icon and choose “Remove from Chrome.”